Return Policy

Effective Date: Saturday 14, 2024

At AVP Xperts, we are committed to providing high-quality software products and services. However, we understand that there may be instances where you need to request a return or refund. Please review our return policy to understand the terms and conditions that apply.

1. Eligibility for Returns and Refunds
Due to the nature of digital products, we typically do not offer returns or refunds for software purchases once the product key or license has been delivered, activated, or downloaded. However, refunds or replacements may be considered in the following cases:

Defective Product Key: If the product key or software license you purchased is defective or fails to activate, we will provide a replacement key or process a refund after verification.
Incorrect Product: If you accidentally purchase the wrong product or version, you must notify us within 24 hours of purchase for eligibility for a refund or exchange. The product must not have been activated or used.
Non-Delivery of Product: If you do not receive the product key or activation details within the specified delivery time, please contact us, and we will ensure timely delivery or process a refund.

2. Non-Refundable Products
Please note that the following are not eligible for returns or refunds:

Products that have already been activated or used.
Software purchased via third-party platforms or vendors.
Downloadable software products where the license or product key has been issued.

3. How to Request a Refund or Exchange
To initiate a return or refund request, please follow these steps:

Contact Us: Email us at info@avpexperts.com or call us at +44 800 707 4420 within 24 hours of your purchase if you experience any issues with the product.
Provide Proof of Purchase: You will need to provide your order number, proof of purchase, and any relevant screenshots or information about the issue you are facing.
Verification Process: Our support team will review your request and verify the product key’s status. If the key has not been activated and qualifies for a refund or exchange, we will process it promptly.

4. Processing Time for Refunds
Once your return request is approved, refunds will be processed within 5-7 business days. The refund will be issued to the original method of payment. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.

5. Contact Information
If you have any questions or need assistance with returns, refunds, or exchanges, please contact us:

Phone: +44 800 707 4420
Email: info@avpexperts.com
Address: 71-75 Shelton St., London WC2H9JQ, United Kingdom

Important Notes:
All refunds and returns are subject to verification.
AVP Xperts reserves the right to deny a refund or return if we determine that the terms of this policy have not been met.
Please ensure you carefully review your order before completing your purchase to avoid any inconvenience.